Order Notification

Introduction

Every time a new order is placed in a Glovo store, it will be sent via API to the notification endpoints of the POS solutions registered in the Integration Portal.

For endpoint configuration → POS Endpoint Management

NOTE

In certain situations, notifications may be sent multiple times due to errors. To avoid receiving duplicates, it is recommended to create a unique index on the order_code field.

Notification Format

The notification is sent in JSON format.

A restaurant can deliver with Glovo or with its own drivers (marketplace). Depending on the settings, the JSON payload may or may not contain certain elements.

Glovo Delivery Notification

When delivery is handled by Glovo, customer details are not available in the payload. Only part of the customer's name is included.

{
  "traceCode": null,
  "traceId": null,
  "order_id": "616342127",
  "store_id": "TEST__111111",
  "order_code": "ISRQHPPK1",
  "order_time": "2023-05-09 16:16:36",
  "order_type": "pickup",
  "estimated_pickup_time": "2023-05-09 16:24:48",
  "payment_method": "CASH",
  "currency": "RON",
  "allergy_info": "",
  "pick_up_code": "584",
  "is_picked_up_by_customer": false,
  "cutlery_requested": false,
  "special_requirements": null,
  "loyalty_card": null,
  "payment_total": 5700,
  "customer_cash_payment_amount": null,
  "courier": {
    "name": "BogdanPopa G.",
    "phone_number": "+40758604639"
  },
  "customer": {
    "name": "Carmen H.",
    "phone_number": "N/A",
    "hash": "b4ae646e-094e-374d-b8ee-0594447ac916",
    "invoicing_details": null
  },
  "fees": [],
  "discounts": [],
  "products": [
    {
      "id": "27520079",
      "purchased_product_id": "MTgzMTc2Mzk0Ng==",
      "quantity": 1,
      "price": 1200,
      "name": "Parmesan fries",
      "attributes": []
    },
    {
      "id": "5942500",
      "purchased_product_id": "MTgzMTc2Mzk0OA==",
      "quantity": 1,
      "price": 1500,
      "name": "Chickee Corn Dog",
      "attributes": []
    }
  ],
  "delivery_address": null,
  "bundled_orders": []
}