Brands and locations

The structure has two levels: a brand groups one or more locations. Orders arrive per location; notification settings can also be switched off at brand level.

Brands

From the Operations → Brand menu, choose Add Brand.

Option	What it does
Notifications active?	When off, it stops notifications for all locations of the brand.

An emergency switch

If your system goes into maintenance and you do not want to pile up failed orders, switching notifications off at brand level is faster than location by location. Remember, though, that stopping notifications does not stop customers from ordering — for that you use temporary closing.

Locations

From the brand grid, choose View on the brand you want.

The location management screen opens.

Choose Create a new location.

Location fields

Field	What you enter
Name	The restaurant name as you recognise it.
POS Store ID	The location identifier from your own system. The partner_name prefix is added automatically.
Address	The restaurant’s physical address.
Menu update active?	Turns notifications for this location on or off.

POS Store ID can be any alphanumeric string as long as it is unique. Together with the prefix it forms the identifier you receive in every order — see terminology.

“Integration already activated?”

This checkbox exists for historical data: it marks the location as already live, and our team is no longer notified to activate it. Tick it by mistake on a new location and the location stays pending without anyone knowing, receiving no orders.

Activation

After saving, our team is notified to activate the location. From activation onwards, orders placed on it reach your endpoints.

Until then the location exists in the portal but produces no traffic.